One of the ways in which we offer unparalleled support is that we’ll replace your entire Rotimatic™ in the event of a hardware defect. Simply contact us via 24/7 Live Chat on the Rotimatic™ mobile app. We’ll troubleshoot remotely over Wi-Fi and advise on next steps.
In case you need to return your Rotimatic™ for repair or replacement, we’ll provide you with a Return Product Authorization Number (RPA#) as well as return instructions.
Please don’t return your Rotimatic™ without prior approval from us. Any product returned without a valid, unique RPA# will be returned to the sender at the sender’s expense.